Tourplan services are designed to help you through two separate phases: Implementation and Ongoing.
The implementation phase is the foremost issue once you decide to buy a Tourplan License – how do I get it in? what are the costs? how will I and my staff adapt…
Implementation Services consist of:
- Implementation Project Planning
- Management Seminar
- Multiple Training Phases
- Live cutover
- Transition to the ongoing phase
This is an area that Tourplan excels at – we have 20 years proven experience, a great depth of expertise, and our geographic office spread is designed to facilitate face-to-face interaction during key periods. Quite simply – you put yourself in our hands and we guide you through one of the more complex periods in your business history. We get the buzz from seeing you develop to the stage of saying “How did we ever do this without Tourplan?…”
During the ongoing phase you enjoy:
- Help desk support
- Consultancy and advice on any aspect of Tourplan
- Tourplan product maintenance
- Edition enhancement – improvements and new products emerging as part of our ongoing innovation cycle.
At any stage you can opt to upgrade editions, to take additional training for new staff or for help in implementing a new part of Tourplan.
At a deeper level Tourplan offers custom development services to adapt non-core components of the system. Web sites, connectivity to other systems, third party accounting system interfaces and Excel/Office integrations are common areas we regularly work in, alongside our clients, on a project by project basis.