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Support & Updates
Tourplan offers a superb on-going support and maintenance service to all our clients including:
- Help desk receipt of phone, email and fax inquiries
- Timely response to all inquiries
- Modem/Internet access to diagnose problems and implement solutions
- Support call logging and monitoring on a client by client basis
- Liaison with the our training manager for on-site work requirements
Included within this support service is the Software maintenance and enhancement program which provides:
- Technical/development back-up to inquiries not resolvable by the help desk/support staff
- Maintenance - you are protected from software faults, in that these are corrected, and transferred to you on completion.
- Research - "can Tourplan run on?", "can Tourplan integrate with?" We explore compatibility and benefits of new operating systems, networking and hardware environments, and integration with word processing, desk-top and work-group tools, communications and other application interfaces.
- Enhancement and Development - new software features and enhancements are available to you on release at no additional cost (apart from the physical implementation of upgrades and any additional training required).
- Invitation to Tourplan Roadshows to present new features, plan directions and receive user input.
Training Guides & Help Screens
Tourplan iS software is supplied with a set of Training Guides and on-line help screens to supplement the on-site training provided by our consultants.
Software Update Policies
Tourplan is constantly being enhanced to take advantage of the latest technology advances in software, hardware and communications for the practical benefit of our clients. The other major factor in the on-going development of Tourplan is the changing functional requirements of our clients throughout the World. These requirements are sent to us throughout the year and are then compiled and presented at the annual Tourplan Roadshows as the basis for the next 12 month's Tourplan development.
These new enhancements are then developed by Tourplan's programming staff, presented to our clients at the annual Roadshows and then released to our clients along with user documentation.
On average - over 200 new features and enhancements are added to Tourplan each year via this process.
Clients may also request individual enhancements - these are assessed and if they are of benefit to all Tourplan users they may be developed and released as part of the standard Tourplan system. If the enhancement is user specific then we quote a price and delivery.
Roadshows
Tourplan holds annual Roadshows in Auckland, Sydney, Johannesburg and London. Tourplan users are invited to attend presentations and discussions regarding:
- Training, support and help desk services
- Tourplan & new technology
- New Tourplan features and facilities
- Future Directions
- Input from users is encouraged and they are provided with the opportunity to recommend new Tourplan facilities and Tourplan services and have these incorporated into the development schedule for the next year.
White Papers
Tourplan employs consultants with vast and practical experience of tour operations and accounting. In addition to providing our clients with training, advice and support - our consultants produce a range of White Papers which are documents outlining practical solutions to commonly asked questions from our users. These invaluable documents are available for download from this website.
New Versions
Tourplan develops at least one new version or release of our software each year and on average this new version includes 200 new features and enhancements. Most of these enhancements are the result of our clients suggestions and the annual Tourplan Roadshows. The software for these new Tourplan versions and releases is made available to our clients, utilising our software support and maintenance service, at no charge.
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