We’re incredibly proud to have joined forces with Tour Partner Group back in 1997. It’s been an honour to be part of their journey and witness their remarkable growth and success over the past three decades.
Tour Partner Group is a group of leading B2B DMCs for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. With offices in London, Edinburgh, Dublin, and Copenhagen, we proudly serve as destination specialists, uniquely positioned within the regions we promote. Count on us as your ideal partner in crafting European tours for the travel business. Our mission is to deliver personally tailored, authentic tours. Perfectly.
In the following section, we delve into the insights shared by Jette Menzer, Head of Applications at Tour Partner Group, as she elaborates on their journey and the significant impact Tourplan has had on their business transformation.
Our initial business requirement was to find a fully integrated software solution that could assist in automating repetitive tasks, streamline processes, and enhance the overall company efficiency. However, this evolved as Tour Partner Group grew and expanded to its current size. The emphasis shifted towards ensuring the scalability of the solution to meet our evolving business needs and market demands, along with managing increasing workloads. Tourplan offered a scalable solution that helped improve overall operational efficiency and increase profitability. As our business grew, there was an increased focus on enhancing the reporting capabilities to gain valuable insights into our business operations. Tourplan provides invaluable business intelligence to guide our business strategy and growth plans.
During the initial implementation phase, as well as throughout the creation of a new database and the transition to Tourplan NX, we engaged in multiple consultations with the Tourplan team to ensure that our specific business requirements were both clear and feasible.
The Tourplan Europe team played a crucial role in this process, offering invaluable assistance in identifying and implementing creative solutions to overcome challenges that we encountered along the way. The tailored training sessions and documentation proved immensely beneficial, equipping our team with the necessary skills and knowledge to navigate the system effectively.
The shift to Tourplan’s web-based platform, Tourplan NX, stands out as the game changer for us. With strong support from the Tourplan Europe team, this upgrade has transformed the way we operate.
Now, our team can access the application from anywhere with an internet connection, enabling seamless remote work and enhancing productivity. The more intuitive user interface has significantly increased user adoption, and we eagerly anticipate the upcoming features in the current road map and beyond, which will further support our business growth.
We are immensely grateful for the invaluable partnership we have developed with Tourplan over the years, and extend a heartfelt thank you to the team for their continued support and dedication.
Jette Menzer, Head of Applications
Our clients include some of the world’s best tourism companies. That is because we have been leading the way since 1986, growing and evolving with the travel and tourism industry, understanding its needs, and crafting our product to deliver robust solutions for the clients who journey with us. Find out how Tourplan will transform your Tour Operator or Destination Management Company.
