White Papers

White papers are documents written by Tourplan staff to provide you with practical solutions to commonly encountered situations. When you click on one of the ‘Request’ links below you will be directed to the ‘White Paper Request Form’ where you will be prompted for your local Tourplan support office and the email address you would like the document sent to. There is also a remarks box where you may enter any additional comments or questions. Your local Tourplan support office will then email you the requested white paper as soon as possible. The documents are in MS Word format and you are allowed to save them to your local disks or print them out. If you do not already have MS Word then you can also download a copy of an MS Word Viewer, free from the Links section of this site.

Notes:

• Before implementing any of these enhancements or recommendations in your "live" Tourplan system, first discuss your requirements with your local Tourplan support staff.
• We also have a large library of additional specific topic White Papers provided by our consultants as part of the Tourplan support service.
• White Papers are divided into the followings sections:
  
  • Accounts
  • Messaging
  • Operations
  • Release Information
  • System
  • Technical
  • webConnect and hostConnect
  • Tourplan Training Guides
  • Tourplan Excel Reporting

White Paper Title	White Paper Contents	Document Revision
Accruals	• Identify booking related costs still expected • Identify un-invoiced bookings • Enter Cost of Sales Accruals • Enter Sales Accrual	1.00	Request
Auto Apply Receipts	• Understand the new functionality • Apply the new functionality in daily debtors accounting	1.00	Request
Bank Reconciliation	• Prepare your system for the Bank Reconciliation • Setup Bank Accounts to be reconciled • Get started with the Bank Reconciliation programme	1.00	Request
Batch Invoice and Credit Note Printing	• Centralise the printing of booking and/or non-booking invoices and credit notes • Print and re-print invoices and credit notes from outside the booking modules • Print and re-print booking invoices generated using the Batch Invoicing utility	1.00	Request
Batch Invoicing	• Centralize the creation of booking invoices • Create booking invoices from outside the booking modules • Create invoices for more than one booking in once process • Print the invoices created within this utility	1.00	Request
Bulk Voucher Closing	• Use the bulk voucher close-off utility available as of version 47	1.00	Request
Cheque Writer	• Make selections for payment • Save selections and report • View all users selections • Change saved selections prior to processing • Clear previously saved items • Change columns viewed in selections	1.00	Request
Commission and Commission Tax GL Postings	• Understand the changes that have been made to Commission and Commission tax General Ledger postings • Set your system to maximize use of this change in functionality	1.00	Request
Copy Debtor or Creditor	• Understand and make use of functionality to be able to copy details from an existing Debtor or Creditor	1.00	Request
Create a Banking	• Add together all receipts entered via Debtors that have been banked together as one Deposit • See the Deposit total in Bank Reconciliation instead of separate receipts	1.00	Request
Creating an Electronic Funds Transfer File	• Create an Electronic funds transfer file	1.00	Request
Creditor Tax Registered check box	• To understand how to use the new Tax Registered function available in V2.05	1.00	Request
Creditors Withheld	• Enter Withheld amounts on creditor invoices • Show how values are reported in Cheque Writer • Report Withheld amounts • Processing withheld amounts	1.00	Request
Debtor Cheque Receipt Printing	• Understand the concept of Debtors Cheque or Receipt printing • Search and list all debtors cheques or receipts to be printed • Select a message format and print cheques or receipts for Debtors	1.00	Request
Debtor Credit Limit Checking	• Understand the principle of Debtor Credit Limits • How to set Debtor Credit Limits • How to set the action to be taken if the Debtor Credit Limit is exceeded	1.00	Request
Dishonoured and Cancelled Cheques	• Handle dishonoured cheques from clients already in closed period • Cancel cheques paid to suppliers already in closed period	1.00	Request
Entering Accrual Journals	• Enter Accrual Journals	1.00	Request
Entering Bank Charges in Debtors	• Correctly account for bank charges in debtors	1.00	Request
Entering receipt in different currency than invoice currency	• Enter receipts in different currency to invoice currency	1.00	Request
Entering Supplier Invoices against a Generic Booking Service Line	• Enter a real supplier invoice against a generic booking service line • Enter invoices from various suppliers against one generic booking service line	1.00	Request
Excel Components Enhancements 2.05	• Make use of the added fields to the Excel reports as of version 2.05	1.00	Request
FOREX processing Separate Realised and Unrealised gains and losses	• Set up the General ledger accounts and INI settings that will post Realised and Unrealised gains • Set the INI Maint to allow for separation • Process the Forex Variations to separate Realised Gains/Losses from Unrealised Gains/Losses	1.00	Request
General Ledger Account Restrictions	• Understand how restrictions can be placed on specific GL accounts based on the type of transaction made and the users security level	1.00	Request
General Ledger Reporting	• Create a Profit and Loss Report using Microsoft Excel • Create a Balance Sheet Report using Microsoft Excel • Create Your Own Specialised Reports	1.00	Request
GL INI Account Definitions	• Understand use of the G.L. Accounts set up under G.L. INI • Explain the how these accounts are used by Tourplan iS	1.00	Request
GST BAS Return processing	• Process a New Zealand GST Return • Process an Australian BAS Return	1.00	Request
Handling Agent Commission when End Client pays direct	• Understand the procedure on Invoicing & Receipting an Agent when their Client pays directly and Commission is given to the Agent	1.00	Request
Month End Checklist	• Close off your accounting period • Verify the integrity of your data • Produce accurate Management reports • This document is designed as a monthly checklist and is not intended to be used in place of training	1.00	Request
Processing vouchers to a different supplier	• Process voucher(s) against a Supplier different to that of the service line/voucher record originally created	1.00	Request
Standing Journals	• Understand the Standing Journal function • Setup Standing Journals • Process Standing Journals	1.00	Request
Supplier Prepayments and Deposits	• Understand what settings will drive the new functionality • Set Terms against each Supplier requiring Prepayment • Use the Prepayments Processing function • Access and run the Prepayments report	1.00	Request
Tax on Commission GL Postings (Version 2.07)	• A new INI setting to allow posting of Tax on commission to a specific GL account	1.00	Request
Version 2.04 Changes to GL Journal Date Processing	• Understand and work with the change to the Journal Date handling in Version 2.04.	1.00	Request
Writing off Bad Debts at Year End	• Process bad debts to be written off	1.01	Request
Year End Procedures	• Process all Debtors and Creditor transaction to year end date • Bottom of Form • Reconcile Bank Accounts to year end date • Close General Ledger • Create Message Format to report • Run Profit Transfers and create relevant journals	1.00	Request

Messaging

White Paper Title	White Paper Contents	Document Revision
Agent and Supplier Details Substitution Codes	• Learn the substitution codes relating to agents and supplier details • Understand the use of Master Chain details in relation to messaging	1.00	Request
CRM Messaging	• Messaging codes for CRM • Define a message for CRM • Output examples for messaging and CRM	1.00	Request
Debtor Credit Note Layout	• Define a credit note layout	1.00	Request
Debtor language code and Message Language code	• Understand the changes made to Language codes as of version 48 • How to view only debtor language specific messages from within bookings • How to view all messages no matter which language code from within bookings	1.00	Request
Email and Fax Message Combination	• Learn the impact of language codes on message formats • Help you to make a copy of a message format retaining the message format code	1.00	Request
FastBook Pax Travelling and Room Details in message output	• Choose which Pax Travelling and Room Details output best suits your needs	1.00	Request
Impact of Language Codes on Message Formats	• Learn the impact of language codes on message formats • Help you to make a copy of a message format retaining the message format code	1.00	Request
Itinerary Message with Pictures and Text	• Define a simple but consistent Itinerary Message • Use tables in messages • Use pictures in messages • Use creditor and database notes	1.00	Request
Math Equations in Messaging	• Use simple math’s in your message definitions	1.00	Request
Outputting Paxnames and Room Types on Fastbook Messages	• Learn the variations to the substitution codes • Format the room and pax names output on messages • Output paxnames with a left indent	1.00	Request
Rooming List Message Setup	• Understand new rooming list message sections • Setup a Names List • Setup a Rooming List • Sort a Rooming List	1.00	Request
Removing blanks or empty lines from output	• Make the look of your messages more professional • Remove unwanted blank lines • Remove unwanted room info if room does not exist • Remove unwanted extra info if extra is not enabled	1.00	Request
Sending faxes using Microsoft fax	• Set Tourplan iS to be Microsoft Fax compatible	1.00	Request
Sending Messages by Email using Outlook or Outlook Express	• Setup your system to start emailing from Tourplan iS • Adjust the layout of your messages so they can be emailed • Setup messages so they can be emailed as an attachment • Attach external files to your iS messages when emailing from within Bookings	1.00	Request
Standardising date formats on messages	• Create a standardised output of date substitution codes in messages	1.00	Request
Substitution Codes Screen Shots	• See substitution codes linked to the relevant fields on screen shots	1.00	Request

Operations

White Paper Title	White Paper Contents	Document Revision
Allocation Management	• Highlight the changes made to Allocations for version 2.4 • Move Allocations from one allocation split to another • Move Allocations from one allocation to another allocation	1.00	Request
ALWAYS apply costs for Escort Driver Guide	• Better understand the option “always” in the Database Services Quote Defaults screen	1.00	Request
Apartment Service Options	• Understand the enhancements in Database module • Create and maintain apartment rates	1.00	Request
Applying Final Costs to Book-On packages in fastBook	• Spread the package final per person costs to the FIT (Fastbookings) bookings who have booked on to the package • Obtain more accurate reporting for FIT bookings which include a package (book-on) as well as other services within one booking	1.00	Request
Automate Creation of Rooming List for Roll-up and Bookon	• Define a note to be used as Book-on rooming list • Define the layout of the rooming list	1.00	Request
Automessaging Operation	• Understand how auto-messaging works in bookings	1.00	Request
Automessaging Setup	• Set the system ready for auto-messaging • Set up the Service Status Codes for Message defaults • Step through the set up of defaults for Service Types	1.00	Request
Book On Rollup Functionality	• Understand the advantages of the Book On - Rollup Process • Take you through the processes involved in setting up this process • Set up INI settings, and Code Maint modules for this to work • Edit Fastbookings and have the information flow through to the Master Groupbooking • Maintain your Master Bookings • Produce Rooming Lists	1.00	Request
Booking Itinerary Notes	• Setup an Groupbook Itinerary Note • Understand what a Groupbook Itinerary Note can be used for	1.00	Request
Booking Reference After 999999	• Be informed about the change in logic to allow for a boost to the 6 digit booking reference method	1.00	Request
Booking Service List Scroll	• Adjust which columns are shown on the service list scroll within bookings	1.00	Request
Bulk Messaging and Bulk Vouchering Saved Selections	• Understand the new functionality • Save a set of commonly used selections in Bulk Vouchering and Bulk Messaging • Speed up commonly used Bulk processing with less mouse clicks	1.00	Request
Bulk Service Substitution	• Understand the goal of the Bulk Service Substitution utility • Make Bulk Service Substitutions	1.00	Request
Change Agent and Supplier Codes	• Change an existing supplier and/or agent code	1.00	Request
Changing Service Statuses in Bulk using Bulk Messaging	• Change the service status of service lines over multiple bookings • Use bulk messaging to change the service status of service lines without having to send a message	1.00	Request
Change Travel Date, Retaining Existing Service Date (Version 2.07)	• The change travel date utility has been enhanced to allow changing of the booking travel date while maintaining the service dates of the existing services as they are	2.00	Request
Child prices How they are used in fastBooking	• Enter child and infant prices in the services database • Learn the logic how fastBooking calculates the room prices when children and/or infants are involved • Make a fastBooking where two hotels have different children policies	1.00	Request
Closing Bookings	• Close bookings so no changes can be made • Re-open closed bookings	1.00	Request
Considerations before scheduling v2 upgrade	• Identify the immediate changes when upgrading to version 2 • Make a decision when to schedule the upgrade to version 2 having learnt the impact of the changes	1.00	Request
Controlling file size when emailing PDF attachments	• Reduce the files size of document sent in PDF format	1.00	Request
Copy Rates across Service Options	• Understand how new functionality Copy Rates works • Use Copy Rates function to save time and improve workflow	1.00	Request
Copy-in for Fastbook, Groupbook and PCM (Version 2.07)	• How to insert a copy-in package in Fastbook, Groupbook and PCM	1.00	Request
Copy-in Package Procedure for Fastbooking	• Understand when to use the Copy-In package procedure • How to create Copy-In packages • How to define rules and limitations for the Package processing • How to book the Package in the Fastbooking programme	1.00	Request
Country, Destination Support (Version 2.07)	• Enhancement in the Database module to provide extra search fields. Mainly used to search by country, region and city	1.00	Request
Creditor Amenities Setup and Usage	• Define Creditor / Supplier Category and Amenities • Attach to Creditor / Supplier • Attach to Database Options • Searching in PCM’s and Bookings	1.00	Request
CRM Client Entry Outside Tourplan	• How to enter client details not relating to a booking • How to look up details of clients outside a booking	1.00	Request
CRM Export	• Extract CRM information from iS into Excel • Allow that data to be filtered/refined • Take the data to third-party applications for further processing	1.00	Request
CRM Functionality Setting Up Loading and Understanding CRM	• Understand what CRM Data is • Understand uses for CRM Data • How to turn on the CRM Functionality • How to label the user defined fields in the CRM module • Where to load CRM Data into Tourplan • INI settings corresponding to this module	1.00	Request
CRM Setup	• How to setup CRM	1.00	Request
CRM Usage	• Entering details • Find details using lookup	1.00	Request
Customising service scroll list	• User define the columns you see within the service list scroll in Groupbook and Fastbook	1.00	Request
Database Display Changes as of version 2	• Understand and make use of the changes to the Database module	1.00	Request
Database Markup Versus Margin (Version 2.07)	• A new radio button inside Database rate entry to specify whether you are using a markup or a margin	1.00	Request
Date Dependant Text Within Notes (Version 2.07)	• Make note text date range specific and understand the date sensitive tag requirements and limitations	1.00	Request
Default Branch and Department code linked to user	• Define default branch and department codes for each user	1.00	Request
Default Consultant Code for Fastbook Groupbook and PCM	• Automate the assignment of consultant code in Fastbook, Groupbook and PCM header	1.00	Request
Delete Utility of Agents Suppliers and Service Options	• Hide agents, supplier and service options from bookings	1.00	Request
Deleting Service Rates	• Delete all date ranges of a service option • Delete one date range with all price codes • Delete one price code within one date range • Delete a selection of price codes within multiple date ranges	1.00	Request
Email attachments in PDF format	• Setup messages to output as PDF format • Send messages in PDF format	1.00	Request
Enabling User Defined Text Fields in Booking Details screen	• Learn more about User Defined Text in Booking Details screen • Enable User Defined Text • View/Modify User Defined Test • Use User Defined Text in messages	1.00	Request
Excel Components Enhancements	• Make use of the added fields to the Excel report as of version 2.4	1.00	Request
Exchange Rates in Database (Version 2.07)	• New functionality to allow for a database option to be loaded with a different buy and sell currency. An exchange rate can be applied as well as a markup or margin to create a retail/agent sell price inclusive of the exchange rate and markup/margin	1.00	Request
Exporting report to MS Excel	• Export a Tourplan report • Export a Tourplan report to MS Excel • Save the report as an Excel workbook	1.00	Request
Extra Night on Package	• Setup an Extra Night Rate on a package product • Understand its use in a booking	1.00	Request
Fastbook Change Room Configuration	• Use the change configuration utility at service line insert level • Link and unlink pax traveling from a service line • Change number of pax linked to a service line • Change the room type of an existing pax traveling room within one service line	1.00	Request
Fastbook changes to Pax Travelling screen	• Understand the new Pax Travelling layout as of version 47	1.00	Request
Group Rooming List	• Enter passenger names into a rooming list • Assign services to a rooming list • Using CRM fields	1.01	Request
Groupbook Service Costs Screen Explained	• Understand information displayed on the groupbook costs screen	1.00	Request
Handling Pax Breaks where Children and Infants are considered as adults	• Understand the problem that arises in iS when suppliers consider children and or infants as adults when calculating the total number of pax in a service • Setup a Fastbook procedure to handle the situation where suppliers consider children and or infants as adults	1.00	Request
Handling Generic Extras in Booking Process	• Make the best use of the 5 extras provided in the Quote Defaults screen of the service options • Use the extras in bookings • Get an idea of how this can look on a message	1.00	Request
Insert or Split Database Service Rates	• Learn how to insert date ranges into existing date ranges • Split one date range into two date ranges	1.00	Request
Invoice Editing without Allowing the invoice message to be edited	• Learn the difference between editing invoice lines and invoice message • Modify invoice transaction lines • Use a booking header note as a general invoice note	1.00	Request
Itinerary Text by Date	• Understand and setup functionality to define Itinerary Text to be applicable within a set date period	1.00	Request
Limiting which branch and department codes can be chosen from within bookings	• Limit which branch and department codes can be chosen from within the booking modules	1.00	Request
Limiting which users can make changes to bookings	• Limit which branch and department codes can be chosen from within the booking modules	1.00	Request
Login Menu and Report Display Changes in version 2	• Understand the enhancements made to the display in Version 2	1.00	Request
Mailing Address for Creditor and Debtor	• Set up the Creditors / Debtors Mailing Address Fields • Understand the “Update Voucher Addresses” radio buttons in Creditors • Get to know the messaging Address Substitution Codes	1.00	Request
Message History	• Limit which branch and department codes can be chosen from within the booking modules	1.00	Request
Multi Contact Supplier Messaging	• Setup your system to start using Multi Contact Supplier Messaging • Send a supplier message to a range of suppliers without having to insert the individual supplier service lines	1.00	Request
Multi Location Service Options	• Make one service option book able for multiple location codes • Set up Multiple Locations for Database Options	1.00	Request
Multi-Nights Stay Deals	• Understand Multi-Nights Stay Deals • Setup “Multi-Night Stays” based on different scenarios	1.00	Request
Optional Services (Version 2.07)	• New functionality to be able to include services in a booking that are optional or extra to the main itinerary. These may or may not be included in the booking total or take allocation	1.00	Request
Optional Services in PCM Quotations (Version 2.07)	• Describes how to work with Optional Services in PCM quotations, create an Agent Message outputting the Optional Services and how to manage Optional Services in Groupbook	1.00	Request
Overriding voucher print mode at service line level	• Understand and use functionality to restrict a voucher print from within a booking	1.00	Request
Packages in Groupbook and PCM's (Version 2.07)	• New functionality to allow a package to be inserted into a Groupbooking or a PCM	1.00	Request
Pax Breaks (Version 2.07)	• An additional 17 pax breaks (total 24) are now available in the database module	1.00	Request
PCM Type Group, FIT or Both	• Make PCMs based on FIT prices • Restrict which PCMs can be inserted in fastBook and groupBook	1.00	Request
Pickup and Dropoff Defaults Linked to Supplier Locations	• Define Pickup and Dropoff defaults • Selecting the predefined Pickup and Dropoff fields in bookings • Selecting Pickup and Dropoff fields for services already saved to the booking	1.00	Request
Price Code Radio Button Logic on Service Scroll Screen	• Understand the goal of the INI-setting OPTIONSCROLLRADIODEF • Choose the most appropriate default setting for OPTIONSCROLLRADIODEF • Manipulate which price codes can be made available on the service scroll screen	1.00	Request
Queues	• Understand the concept, creation and processing of a Tourplan Queue • Define Queues to send messages amongst Tourplan users or groups of users • Update Queues	1.00	Request
Recalculate screen in Booking Pax Configuration and PCM Setup	• Understand the Recalculate screen when changing the Booking Pax Configuration or the PCM Setup • The effect of changes on service line overrides • Make the best choice to improve re-calculation speed	1.00	Request
Relation between Booking-Service Status and Voucher Status	• Decide whether you want to add Voucher Liability Validation to changing Booking and Service Status • Understand the importance of Booking and Service status in relation to Voucher Liability Status • Re-structure the Voucher Liability Statuses of your Booking and Service statuses • The setting described below is purely optional	1.00	Request
Restricting Auto Messaging by Booking Status	• Understand and setup the new functionality to restrict Automessaging generation by Booking Status default	1.00	Request
Retain Link to PCM	• How to insert a PCM • How to retain the PCM price in the booking • Insert/Remove service and still retain PCM price	1.00	Request
Service Insert Enhancements	• Fully utilise the enhancements to standard service insert • Understand and use the new Tag functionality • Use the refined search criteria • View rates attached to selected services before saving • View and amend Room Configuration settings • Tag an itinerary of services before inserting into booking/PCM	1.00	Request
Service List Editing of Service Status and Supplier Confirmation (Version 2.07)	• New button on Service List in Fastbook, Groupbook and PCM's to allow changing of a service status without switching screens	2.00	Request
Service Option Analysis Codes	• Find out why you should or should not use the database analysis codes • How to define and maintain the database analysis codes • How to use the codes in messaging	1.00	Request
Service Option Rates Grid Logic	• Understand how the columns of the rates grid are populated • Learn how the rates get updated when changing any of the column values	1.00	Request
Service Status Definition in Version 2.07 (Version 2.07)	• Learn what has changed to Service Status definition with the release of version 2.07	1.00	Request
Service Substitutions for copyin bookings	• Understand how Service Substitutions in Copy-In bookings works • Range of substitution options available • Setup of substitution option criteria	1.00	Request
Setting default Currency subcode for Bookings	• Set Groupbook and or Fastbook specific currency subcodes	1.00	Request
Split Cross Season Service Processing	• Highlight an alternative to entering an average price if a service crosses season rates	1.00	Request
Subtotal Costs in Messaging Using Database Service Option Analysis Codes	• Define database analysis codes • Default database analysis codes to service types • Setup messages to consolidate/summarise costs based on database analysis codes	1.00	Request
Supplier and Option Policy	• Add Cross Season Rate limitations • Add constraints such as “Stay Must Start On” and “Stay Must Include” • Add Room Type and Room Occupancy restriction • Add control on Child and Infant ages	1.00	Request
The importance of the Programme Version	• Understand the importance of the program version for support	1.00	Request
Two Methods for creating a new Fastbooking	• Search for service availability before entering a new Fastbooking • Learn an alternative way of entering a Fastbooking • Setup your system to allow for this new functionality	1.00	Request
Updating PCM exchange rate based on subcode	• Change the PCM currency subcode • Update the exchange rate of a PCM • Save time when updating the exchange rate	1.00	Request
Using Foreign Language Conversion	• Specify language translations • Amend Message Definitions to facilitate language translation	1.00	Request
Using Hyper Links in Notes and Messages	• Insert HTML links into Notes Categories • Output HTML links on messages	1.00	Request
Voucher Phone Fax and Contact	• Understand the changes made to Voucher Phone, Fax and Contact as of version 2 • Add/Maintain voucher specific contacts	1.00	Request
Voucher Production and Liability Methodology	• Understand the Voucher Production changes as of version 47 • Make bookings to be voucherable or non-voucherable • Add voucher logic to the service statuses • Understand the service line voucher flags • Understand the importance of using service statuses	1.00	Request
Weekend Rates Entry	• Enter week/weekend rates in the Database programme	1.00	Request

Release Information

White Paper Title	White Paper Contents	Document Revision
Version 1_39 changes	• See a list of changes in this version	1.00	Request
Version 1_40 changes	• See a list of changes in this version	1.00	Request
Version 1_41 changes	• See a list of changes in this version	1.00	Request
Version 1_42 changes	• See a list of changes in this version	1.00	Request
Version 1_43 changes	• See a list of changes in this version	1.00	Request
Version 1_44 changes	• See a list of changes in this version	1.00	Request
Version 1_45 changes	• See a list of changes in this version	1.00	Request
Version 1_46 changes	• See a list of changes in this version	1.00	Request
Version 1_47 changes	• See a list of changes in this version	1.00	Request
Version 1_48 changes	• See a list of changes in this version	1.00	Request
Version 1_49 changes	• See a list of changes in this version	1.00	Request
Version 2_01 changes	• See a list of changes in this version	1.00	Request
Version 2_02 changes	• See a list of changes in this version	1.00	Request
Version 2_04 changes	• See a list of changes in this version	1.00	Request

System

White Paper Title	White Paper Contents	Document Revision
Change Branch Department	• SP To change either Branch or Department on a booking reference after financial transactions have been created	1.00	Request
Login Name & Password	• Understand the changes made to login name and password for version 2.05 • Set recurrent password expiry • Force a password change	1.00	Request
Rate Validity INI Setting (Version 2.07)	• New INI settings to control whether rate rules are applied or relaxed in Fastbook and Groupbook for specific actions	1.00	Request
Security Definition setup	• Understand the different Levels of Security Settings • How to set up Basic Security System • How to set up a more Complex Security System	1.00	Request
Tax Indicators	• Understand the usage of Tax Indicators • Decide which default agent tax indicator you should use • Understand how Tax gets calculated	1.00	Request
Uninstalling version 149	• Un-install the Tourplan client from a workstation	1.00	Request

Technical

White Paper Title	White Paper Contents	Document Revision
Checking Logged in Users	• Find out which users are logged in to Tourplan • Remove logged in users	1.00	Request
HexColourCodes	• Change the colour of certain fields in iS via ini-maintenance	1.00	Request
MS Soap Toolkit and MSXML5	• Download and install MS Soap Toolkit & MS XML 5	1.00	Request
ODBC driver update	• Check the version of the ODBC driver software • Update the ODBC driver software	1.00	Request
SQLServer Backup and Restore	• Understand the importance of backing up your SQL database(s) • Manually make a backup of an SQL database • Restore a backed up SQL database • Setup a database maintenance plan to backup your SQL database(s) automatically	1.00	Request
Understanding copyexe	• Understand what copyexe.bat does • How to place copyexe.bat on each workstation	1.00	Request

webConnect and hostConnect

White Paper Title	White Paper Contents	Document Revision
iCom and Optional Services (Version 2.07)	• Functionality to work with the new optional services	1.00	Request
Automating Supplier Confirmation Messages for iCom Bookings (Version 2.07)	• Automating Supplier Confirmation Messages for iCom Bookings	1.00	Request
Troubleshooting webConnect and hostConnect	• Trouble shoot issues yourself immediately to avoid losing Internet business • Stop and Start Apache Tomcat • Stop and Start LiveEngine • Ping Apache Tomcat server • Force a cache refresh	1.00	Request

Tourplan Training Guides

White Paper Title	White Paper Contents	Document Revision
Tourplan System Setup Training Guide	• Document containing step-by-step instructions and examples for the setup of your Tourplan system • The applications covered are CodeMaint, INIMaint, Securities, Messaging (setup/features) and Queues	1.00	Request
Tourplan 2.07 Database & Allocations Training Guide	• Document containing step-by-step instructions and examples for the Tourplan Database and Allocations modules • Designed as a resource which you may edit to suit your in-house training requirements	2.00	Request
Tourplan PCM Training Guide	• Document containing step-by-step instructions and examples for the Tourplan PCM module • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request
Tourplan Fast Book Training Guide	• Document containing step-by-step instructions and examples for the Tourplan Fast Book module • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request
Tourplan Group Book Training Guide	• Document containing step-by-step instructions and examples for the Tourplan Group Book module • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request
Tourplan Accounts Training Guide 1	• Document containing step-by-step instructions and examples for the Tourplan Debtors, Creditors and General Ledger modules • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request
Tourplan Accounts Training Guide 2	• Document containing step-by-step instructions and examples for the Tourplan Bank Reconciliations and Accounting modules • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request
Tourplan Operations and Reporting Training Guide	• Document containing step-by-step instructions and examples for the Tourplan Operations and Reporting modules • Designed as a resource which you may edit to suit your in-house training requirements	1.00	Request

Tourplan Excel Reporting

White Paper Title	White Paper Contents	Document Revision
Excel Allocations Reporting (Version 2.07)	• Allocations and related bookings data may now be extracted from Tourplan and into Excel for the creation of customised Pivot Table reports.	1.00	Request
Excel Custom Reporting (Version 2.07)	• A new feature in Financial Analysis Ecel Reporting, to use a SQL query to extract specific data from Tourplan and create a customised Pivot Table report. Understanding os SQL queries is required.	1.00	Request
Tariff Writer	• Create Tariff(s) in Microsoft Excel directly from the Tourplan iS database • Choose the style and format of the tariff • Select data on a tariff by tariff basis for easier distribution	1.03	Request
Tourplan iS Financial Reporting	• Use the Tourplan Excel Components to create customised financial reports	1.00	Request
General Ledger Reporting	• Create a Profit and Loss Report using Microsoft Excel • Create a Balance Sheet Report using Microsoft Excel • Create Your Own Specialised Reports	1.00	Request

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