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    Our clients’ sustained satisfaction lies in the complete solution we provide. Tourplan is meticulously designed to meet the diverse needs of the industry, empowering our clients to streamline their operations, enhance efficiency, and achieve remarkable results. However, it is our exceptional people who truly set us apart. Our dedicated team of experts is committed to understanding our clients’ unique challenges and goals, offering personalised support and guidance every step of the way.

    We recognise that software alone is not enough; it is the comprehensive package of service, training, and support that ensures our clients’ success. When you choose Tourplan, you can expect more than just a Tour Operator software solution. You can expect a trusted partnership built on the foundation of industry-leading technology, exceptional people, unparalleled service, extensive training, comprehensive onboarding and ongoing support. Together, we will embark on a journey of growth and success, ensuring your business thrives in the ever-evolving travel and tourism industry.

    Our Ambassadors

    Esdras Madrigal
    Esdras Madrigal
    Sales and Marketing Manager
    Latin America
    Esdras joined the Tourplan team in 2005 as a Training and Support consultant and now heads up Sales and Marketing in Latin America. He is fluent in Spanish and English, has expert Tourplan knowledge, and over 20 years’ experience in the travel and tourism industry in LATAM. Esdras is a solution-finder with a passion for excellent customer service delivery.

    Office: +506 4040 0394
    Katy Lee
    Sales and Marketing Manager
    Europe and North Africa
    With over 30 years’ experience in the travel and tourism industry, and a strong background in the travel technology sector, Katy joined the Tourplan team in 2023. Katy’s unique blend of travel industry experience, technological acumen enables her to create tailored solutions for small, medium, and large tour operators and DMCs throughout Europe and North Africa.

    Office: +44 0207 359 6259
    Mark Sadler
    Sales and Marketing Manager
    Mark joined the Tourplan team with over 20 years’ experience in sales management, business development, and customer relationship management in the software, hardware, and technology solutions industry. He is passionate about the travel and tourism industry, delivering exceptional customer service and providing expert Tourplan advice to Tour Operators and DMCs in Australia, New Zealand, the Pacific, and North America.

    Office: +64 3 366 9669
    Chrysand Tan
    Sales and Marketing Manager
    Chrysand joined Tourplan in 2003 as a Trainer, leveraging a strong background in the travel and tourism industry. Over time, she transitioned to managing the Central Helpdesk and now leads the Sales and Marketing division. With 20 years of hands-on experience in Tourplan system implementation for Tour Operators and DMCs in Southeast Asia, East Asia, and South Asia, Chrysand brings extensive expertise to her role. Fluent in English and proficient in Mandarin, Cantonese, Hokkien, and Bahasa Melayu, she has a passion for finding the right solutions that meet the unique needs of our clients.

    Office: +60 3 4131 6888

    Regional Leadership Team

    Stephanie Pajuelo
    Regional Director Latin America
    Stephanie joined the team in 2022 as Regional Director of Tourplan Latin America. With an MBA and a degree in Tourism, over 14 years’ experience in the travel and tourism industry combined with her passion for relationship building has been instrumental in the growth and development of Tourplan in LATAM. Stephanie leads a highly experienced team who deliver exceptional customer service to Tour Operators throughout South and Central America.
    Steven Chew
    Steven Chew
    Regional Head Tourplan Asia
    Steven started in the travel industry in 1992, as the IT Manager for a key Tour Operator in Asia. Steven joined the team in 1996 and went on to spearhead the establishment of the Tourplan office in Kuala Lumpur. As Regional Head of Tourplan Asia, Steven and his highly capable team has an extensive list of clients in 12 countries across South East Asia. His team is also responsible for operating the global Central Helpdesk service.
    Leigh Ingle
    Leigh Ingle
    Managing Director Tourplan Africa
    Leigh joined the team in 1995 and took on the Tourplan Africa leadership role as Managing Director in 1998. With a Bachelor of Commerce majoring in Business Information Systems combined with his extensive leadership and management experience, he has expanded the Tourplan operation in Africa significantly. Leigh and his highly capable team have a far-reaching list of Tour Operator and Destination Management Company clients throughout South, Central, and East Africa, and the Indian Ocean Islands.
    Stanislav Kozar
    Stanislav Kozar
    Managing Director Tourplan Europe
    Stan joined the team in 2014 and took on the Tourplan Europe role as Managing Director in 2015. With a Master’s degree in Marketing Management, combined with his comprehensive travel and tourism industry experience, and his background in IT, Tourplan support, operations management, and administration, Stan and his expert team have gone on to lead significant growth and expansion throughout the UK, Europe, North Africa, North America and the Middle East.
    Paul Jackson
    General Manager Tourplan Pacific
    Paul joined the team in 2004 and took on the Tourplan Pacific leadership role as General Manager in 2015. With a Bachelor of Commerce in IT, combined with his extensive Tourplan system and technical support experience and his in-depth background in operations and customer relationship management, Paul and his highly capable team have achieved significant growth and success for Tour Operators and DMCs in Australia, New Zealand, the Pacific, and North America.

    Board & Executives

    Craig Gray
    Chief Executive Officer
    Currently serving as CEO, Craig brings over three decades of expertise in the travel and tourism technology industry, supported by a commerce degree. Since joining Tourplan in 1991, Craig's in-depth understanding of Tourplan solutions and travel technology has been instrumental in driving our growth.

    In his capacity as CEO and a board member, Craig steers Tourplan's global strategy, emphasising the cultivation of vital client relationships, team ethos and collaboration, and a commitment to pioneering technological advancements within the tourism sector.
    John Snelling
    Chief Technology Officer
    John embarked on his journey with Tourplan in 1987, bringing with him a strong technical background and a forward-thinking mindset. His MBA specialisation in the influence of the internet on tourism distribution channels positioned him as a pioneer in understanding the evolving landscape of our industry.

    As the Chief Technology Officer and a board member, John plays a pivotal role in shaping the company's strategic direction by spearheading our product development initiatives, and ensuring that Tourplan remains at the forefront of innovation.
    Peter Trumic
    Peter Trumic
    Founder & Executive Director
    Founded in 1986 by Peter Trumic, Tourplan has grown remarkably through his 35-year tenure as CEO. His commitment to fostering client relationships, coupled with a consistent drive for technological innovation, has led the organisation to establish offices on 5 continents. Peter's vision has cultivated a team of 80 Tourplan experts worldwide, dedicated to advancing technology within the tourism industry.

    Peter currently holds the role of Executive Director, concentrating on strategic project delivery and maintaining an active position on the board of directors.
    Mark Bowman
    Chairman of the board
    (Non-executive director)
    Mark joined Tourplan in 2019 as the independent Board Chair. With a strong technology background, he specialises in devising growth strategies to maximise global market opportunities. His international living and work experience brings a valuable global perspective to Tourplan.
    Phillipa Trumic
    Board member
    (Non-executive director)
    Phillipa holds degrees in education and art and taught at college level for nine years. Her paintings have gained traction among collectors in New Zealand and abroad. With extensive global travel experience, Phillipa contributes her expertise in human, social, and environmental development to the Tourplan group.

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