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    • The complete tour operator software solution

    From the moment we start our journey together, we’re with you every step of the way. 

    Our extensive range of services all revolve around helping you increase your profits and achieve your company goals through the use of the Tourplan system. These premium-quality services are provided by experienced consultants with local industry knowledge, across every time zone and continent through our global network of 5 offices.

    Contact a local tourplan expert

    Onboarding

    Our great depth of expertise, and close interaction with our Tour Operator and DMC clients either face-to-face or online, depending on your needs allows us to tune our onboarding process to meet the specific needs of your business and team.  

    Onboarding consists of:
    • Implementation project planning
    • Management seminars
    • Multiple training phases
    • Transition to the ongoing phase
    • Live cutover

    To ensure results every time, all Tourplan implementations follow a structured onboarding process, led and tuned by our senior trainers. Put yourself in our hands and we’ll guide you through one of the more complex periods in your business history. 

    Tourplan Onboarding Project Management
    myTourplan

    Ongoing Support

    Tourplan is always by your side. We’ve been on the journey to be the best. Now we can safely guide you.

    Our support and maintenance services ensure help is always there when you need it, and include:

    • Regional help desks for personalised local support
    • Remote access to diagnose issues and implement solutions
    • Software maintenance services and system upgrades

    You also get access to myTourplan, our dedicated customer learning and support hub where you can:

    • Search our documentation and resources to find quick answers
    • Authorised users can create and update support tickets when you need that little bit of extra help from our team.

    Technical Services

    Our range of technical and customisation services allows you to further expand your business, increase sales, and improve operational efficiencies and profitability. Services include

    Hardware and networking consultancy 

    • For existing on-premise platforms (in-house and custom cloud platforms), we can provide the necessary hardware and network consultancy to ensure smooth integration and operation.

    Custom development 

    We adapt and integrate non-core components of the system to facilitate:

    • Integrations to third-party systems
    • Online distribution solutions
    • Supplier and channel manager connectivity implementation
    Tourplan hosting and security
    Tourplan development services

    Continuous Evolution

    We keep evolving to ensure your business keeps moving forward. Tourplan is continuously being enhanced to take advantage of the latest technology advances in software, hardware and communications for the practical benefit of our clients. Included within your ongoing Tourplan subscription is the Software Maintenance and Enhancement programme, which provides:

    Maintenance 

    We invest in an ongoing redevelopment to ensure Tourplan is built with well supported and current componentry, and that any software faults are rapidly corrected.

    Enhancement and development 

    New software features and enhancements are made available as part of our ongoing product evolution programmes

    Find out how Tourplan can help
    you improve your business.

    Book a Demo