We are delighted to announce the appointment of Kim Grafton in the role of Client Experience Officer for the Tourplan group, based at our Christchurch head office. Kim will oversee the entire client journey and client experience for our global business. With a strong background in building successful client relationships, alongside extensive wholesale and retail travel industry experience at management level, Kim brings an exciting new dimension to our senior executive group.
“Client experience and success are fundamental and critically important aspects of our business, and we continually strive to enhance these areas. We’re extremely excited to welcome Kim to the team – Kim’s passion and vision for the entire client journey will help to enrich the overall Tourplan experience, optimising success and business growth for our clients worldwide” says Craig Gray, Tourplan CEO.