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At Tourplan, we strive to be a global superpower behind extraordinary tourism experiences. We share your belief that tourism changes lives, and we are dedicated to helping you create, distribute, and manage experiences that become lifelong memories for your customers.
Our mission is simple: To be distinctive, innovative, and responsive – to be the best we can be to help our clients grow and succeed. With over 100 employees worldwide, we focus on delivering market-leading products and exceptional customer service.
Client experience at Tourplan is everyone’s responsibility.
We hold each other accountable in our service to you, and act as one team. We trust you will help us build a strong, positive, and respectful long-term partnership.
Our product is built on user feedback. We continually review support tickets for requested enhancements, plus consider client feedback gathered from our regional office teams on what is needed in their local market. When deciding what to build, we consider;
We are committed to continuously enhancing our services based on customer feedback and changing needs. Please get in touch with us if you have any suggestions on how we can do better.
When things go well, we would love to hear about it so we can recognise the efforts of our team. Should things go wrong, or your experience doesn’t meet your expectations, we undertake to;
You can give feedback by sending us a ticket, contacting your local office or emailing feedback@tourplan.com