Product News

HyperGuest, a leading global B2B hotel distribution marketplace and Tourplan, the world’s leading software solution for tour operators and destination management companies, have announced the release of a new connection between their systems.

The connection enables Tourplan’s clients to seamlessly search and book hotels, as well as gain access to real-time rates and availabilities.

Tourplan clients can now access and leverage HyperGuest’s network of top providers in the hospitality technology sector and B2B distribution channels, meaning clients can better streamline operations and pursue more growth opportunities.

Tourplan CEO, Craig Gray, said he is delighted to collaborate with HyperGuest to provide Tourplan clients with this new, competitive advantage. “The integration with HyperGuest not only simplifies and enhances the user experience, but also enables our clients to provide a faster service to their agents for both quotations and confirmed bookings,” said Gray.

“The integration with HyperGuest also continues our ongoing commitment to technology innovation and expanding our suite of real-time supplier connections for our clients,” added Gray.

Highlighting the importance of the collaboration, Marc Armengol, VP Business Development at HyperGuest, remarked, “The alignment with Tourplan marks a crucial step forward for HyperGuest. This collaboration not only enriches Tourplan’s offerings but also broadens HyperGuest global footprint, aligning seamlessly with our vision to revolutionize B2B hotel distribution.”

The Tourplan integration with HyperGuest is available now to clients globally.

Tourplan has been advised of potential scam / phishing activities using Tourplan’s name, logo and business details to collect personal and financial information.

Please be aware that training is only ever offered to existing Tourplan customers. Tourplan does not offer training courses to the general public, and we do not offer recruitment services or tour rating services.  Please be advised that the following URL https://www.tourplan.agency/Login is not linked or affiliated to Tourplan in any way.  The scammers frequently change the URL.

If you are unsure about the legitimacy of any activity or advertising relating to Tourplan, please contact your local Tourplan office here.

This year’s TITAN Business Awards brought to light some of the most exceptional business innovations from around the world. With a staggering 1,300 entries across 58 countries, the challenge of standing out was immense.

However, Tourplan did just that. The company was awarded two Gold TITAN titles for their distinct projects: “Tourplan’s Evolution: From Humble Beginnings to a Global Travel Tech Powerhouse” in the ‘Information Technology – IT23092 Tourism’ segment, and “Tourplan: Leading Software Solution for ITOs and DMCs Globally, Originating from New Zealand” under the ‘Solutions – BT23048 Software Development Solution’ category.

Speaking on this achievement, Peter Trumic, CEO of Tourplan said, “I am honoured by this recognition at the TITAN Business Awards. These awards are not just a testament to our company’s vision but to the relentless dedication and hard work of our entire team at Tourplan. In this ever-evolving industry, we strive to innovate and elevate the customer experience for all. This acknowledgment further fuels our commitment to excellence and to shaping the future of travel technology.”

The TITAN Business Awards, overseen by the International Awards Associate (IAA), is not just an awards event but a platform for enterprises, both big and small, to showcase their significant achievements. It champions the spirit of innovation, resilience, and excellence across diverse business sectors.

Thomas Brandt, the official spokesperson of IAA, reflected on this year’s event: “In this second season, we are deeply impressed by the overwhelming response and the consistently outstanding entries. We take great pride in our role as a platform for entrepreneurs and businesses to highlight their accomplishments. Our heartfelt congratulations go out to the winners for their well-deserved accolades.”

The integrity of the TITAN Business Awards is upheld by its commitment to a thorough and unbiased evaluation process. A diverse panel, consisting of professionals hailing from various sectors, ensured that each entry was assessed on its individual strengths and merits.

The competition this year saw a mix of emerging names and industry leaders, setting a remarkable standard for all entries. The winners’ list boasted of several industry stalwarts including Microsoft, Teleperformance, and Octopus Energy, among others.

Tourplan’s next evolution of flagship software will drive efficiencies and empower Tour Operators and Destination Management Companies (DMCs) globally.

Tourplan, the world’s leading software system for Tour Operators and DMC’s, has today announced the launch of Tourplan NX Version 2, the most significant upgrade to its flagship software since 2017.

Tourplan NX Version 2 encompasses a range of updated features designed to improve user experience and streamline operations, such as wide-screen user interface for enhanced productivity, refined selling channel controls for improved product distribution management, and the provision of product-level pickup points for greater flexibility selling and operating scheduled tours and services.

Additional upgrades include the introduction of online supplier confirmations and automated supplier payments through Virtual Credit Card (VCC) integrations. To better serve Tourplan’s international client base, NX Version 2 expands on its multi-language features and includes user interface capability in multiple languages including Chinese, English, French, German, Japanese and Spanish, alongside translation facilities for selected supplier and product fields. New text fields have been added to increase the available space for product descriptions.

“For 35 years, Tourplan has worked closely with leading global tour operators and DMCs to best understand and cater to their evolving needs,” said John Snelling, CTO of Tourplan. “This insight has been at the forefront of this upgrade and underpins the tailored solutions designed to meet the specific needs of the global tourism industry”.

“We are constantly enhancing our offering, and are focused on meeting the high expectations of some of the world’s leading tourism companies. As industry pioneers since 1986, we have evolved alongside the travel and tourism industry, developing a deep understanding of its unique challenges and opportunities,” added Peter Trumic, CEO of Tourplan.

In response to customer feedback, Tourplan has also improved batch agent invoicing, streamlined converting quotes to bookings, and made updates to supplier connectivity.

Tourplan’s software solutions are used by over 400 tour operators and DMCs across 70 countries and five continents.

In addition to offering software solutions, Tourplan provides a range of support services including 24/7 online support, and knowledgebase resources delivered by its team of experienced consultants in all major regions.

Tourplan is delighted to announce the launch of Tourplan University, a premier platform designed to offer comprehensive training for Tourplan users. This initiative comes as 2023 continues to witness a remarkable resurgence in tourism, and Tourplan reaffirms its commitment to meeting the industry’s evolving needs and trends.

Peter Trumic, CEO of Tourplan, commented, “We are thrilled with the resounding success of 2023 and remain dedicated to enhancing our services to ensure the success of our valued customers. At Tourplan, we strive to stay ahead of changes, developments, and customer needs, and Tourplan University is testament to that commitment.”

Tourplan University provides users with the tools and knowledge necessary to embark on their journey to success. Offering unparalleled flexibility, the platform allows businesses and teams to choose the training options that best suit their unique requirements. Through the newly launched booking platform, users can easily schedule training sessions to gain expertise in effectively utilising Tourplan and maximising its features for optimal results.

The syllabus at Tourplan University encompasses a broad range of topics, courses, and sessions tailored to individuals in different roles and experience levels within a Tourplan business context. Whether users are entry-level, advanced users, or administrators, there are specialised courses available to cater to their specific needs. The training offered is of the highest quality, ensuring relevance, engagement, and a focus on helping users achieve success with Tourplan.

Trumic added, “We believe in empowering our customers to learn at their own pace, and Tourplan University embodies this philosophy. We invite everyone to join us on this exciting journey and take control of their learning experience. By elevating their Tourplan skills, they can unlock the full potential of this powerful tool and excel in their Tourplan operations.”

For more information about Tourplan University, please visit: https://university.tourplan.com/

We are right alongside all our Tourplan Clients in the front line of the Covid-19 battle.

If you are able, we will fully support you in reorganising your technical business architecture around existing and new Tourplan features. Tasks you may not have been able to contemplate at other times. Our services are available for assistance in migrations, upgrades, organising your data, analysis, and financials. We are currently offering many services at cost, and often FOC.

We are immensely grateful for the ongoing support of our client base around the world. Tourplan will be here for you when the battle is over, and we are here now for support, advice, consultancy, on any technical or business matters.

Tourism will return! Good health, best wishes, and please stay in touch.

Our next generation Tourplan software is now fully launched with both new client implementations and existing client migrations well underway. Feedback so far has been excellent, with ease of use, cloud based and performance the most widely acclaimed attributes.

Thinking of migrating to Tourplan NX?

We’ve made it as easy and painless as possible!

• Designed to work with your existing Tourplan iS data – all your suppliers, products, rates, agents, quotes, bookings and accounting data are instantly accessible via Tourplan NX with no data re-entry needed
• Minimal re-training required – Your staff will quickly learn how to carry out their day-to-day tasks in Tourplan NX with minimal re-training
• New messaging engine – Agent and supplier messaging has been significantly enhanced. Your message templates will need to be migrated over to Tourplan NX – we’ll assist you with this as part of your Tourplan NX migration package
• New architecture – Tourplan NX is designed for the cloud. Tourplan provides a complete cloud hosting service for your Tourplan NX system, however it can also be implemented via your own in-house or externally hosted servers

Let your local Tourplan office know you are interested in migrating to NX. We will provide you with an information pack including details of the new Tourplan NX subscription agreement plus an outline of the migration project.

Tourplan is launching the next generation of our industry leading software at the premier global travel event, World Travel Market (London) on 6^th – 8^th November. The latest system, Tourplan NX , incorporates cutting-edge web and cloud technologies to deliver an exciting and innovative user experience including:

Renowned functionality, new architecture and design
•   Tourplan’s renowned industry-leading functionality continues, driven through an exciting new user experience

Fully browser based, tablet and touch screen friendly
•   Built from the ground up to be multi-device and touch screen friendly
•   Consultants, sales teams and managers on the move can easily check or update any information in Tourplan NX with their own device and an internet connection

Digital Itineraries and Mobile Apps
•   Integration with specialist third party digital itinerary applications enabling our clients to provide their agents and travellers with content-rich itineraries in digital and mobile device formats
•   Mobile apps on Android, IOS and Windows for operations teams

Complete cloud solutions
•   We take care of everything needed to run Tourplan NX software super-fast, securely and efficiently allowing our clients to focus on what they do best – creating, selling and operating tours

The new system utilises the latest web and cloud technologies. Alongside our world-class services provided by regional offices across 5 continents, Tourplan NX delivers current and prospective clients with the world’s best tour operator and DMC software solution.

Tourplan NX will be officially released at WTM with demonstrations available throughout the event.

From mid-November Tourplan consultants in the 5 regional offices will welcome discussions about Tourplan NX implementations with clients and prospects.

As we mark off the months of 2017, it’s all systems go in the various Tourplan offices around the world. Regional sales and support teams report extensive interest in the full range of Tourplan products and services, with flexibility being key to meeting the needs of prospective and existing clients alike.

We’ve just been doing some number crunching and from January to July this year we’ve welcomed 30 new clients to the Tourplan community! Of those, 7 have elected to use our hosting services from the outset, joining the many more who have chosen this option and/or switched from in-house hosting since it became available in 2015. Whether it be a boutique 2-5 user team or a company with 100s of users, the Tourplan system is able to scale and adapt to help you increase sales and reduce costs. We’re thrilled to receive this feedback recently from one of our new European clients, Ruped Goldensource:

“Ruped Goldensource attended World Travel Market 2016 where we met the team from Tourplan. It soon became clear that the Tourplan system would cover the needs of our business and allow us to work with full automation in order to grow our business. We have not been let down by that decision, throughout the implementation and training process our needs have been met and we are now going live on the system”

Tourplan is 30 years old. 12 years younger than Microsoft and 10 years older than Google.

The beauty of well-maintained software is that it just keeps getting better and better. We know that software dies a quick death if it ceases to be relevant to today’s technological and business requirements.

Right now we’re firmly focused and very excited about the coming five years. With Tourplan NX around the corner alongside new ‘business model’ packaging and licensing, cloud platforms, digital itineraries and plenty of mobile apps in the pipeline – we’ve a bundle of cool technology to release in coming months and years.

“Continue to innovate, always remain relevant”

Tourplan’s flagship B2B distribution website, webConnect, has had a major styling update plus additional functionality including advanced search filtering and agent specific welcome messages. Key new features include:

1. New styling

• Responsive (screen + tablet), modern style
• Includes 5 different pre-set banner/header templates
• New home page sliders.

2. Login

• Forgot password page, with email functionality
• Different post-login content per agent

3. Online bookings changes

• Search from and to date for accommodation services
• Search by pax numbers for non-accommodation services
• New advanced search filters on the left, allowing filtering of search results by:
  1. Amenities (Supplier and Product)
  2. Class
  3. Locality
  4. Database Analysis Codes
• Search results shows number of products found at top
• Revamped addService page with user-friendly friendly pax entry details
• New “Modify Search” links on the addService page to allow for easy re-searching if wrong date/rooms selected.

4. Availability Search Changes

• Clicking the product/date on the Availability Search page will take you to search results, and will automatically show the results for the product and date selected. This allows agents to see and check the price and description before booking.

Tourplan Expands in the Mediterranean

Tourplan continues to expand its reach into Europe with TourGreece the latest DMC to implement Tourplan. With offices in Athens, Athens International Airport, Crete and staff in Mykonos, Santorini, Rhodes and Corfu, TourGreece is one of the largest Destination Management Companies in Greece.

Vice President of Sales Pandelis Phillip Radopoulos says –

After reviewing several systems it became clear Tourplan provides the best and most flexible system for our inbound tour operating requirements. We look forward to working with the Tourplan team and having a long and successful partnership to ensure TourGreece hit our projected targets.

“We are pleased to start working with such a prestigious travel company in Greece. Being chosen as the technology platform to carry a large and diverse organisation such as TourGreece into the future is a great validation of our product and services“, says Stuart Charles, Sales and Marketing manager at Tourplan Europe